Effective Date: July 21, 2025

1. Scope

This Refund, Returns & Cancellation Policy (“Policy”) applies to all purchases of Carbon Arc LLC products made through our website or authorized channels.

2. Manufacturing Defect Refunds

• Eligibility: Refunds are available only for confirmed manufacturing defects.
• Timeframe: You must submit a refund request within 10 days of the delivery date.

3. Defect Reporting Requirements

To qualify for a refund:

1. Photo Evidence: Email us clear photographs of the defect within 5 days of receiving your order.
2. Confirmation: Once we receive and verify the photos, you become eligible to submit a cancellation/refund request at any point within the original 10‑day window.

4. Cancellation & Return Process

1. Submit Photos (Day 0–5): Send defect images to  help@carbonarc.shop within 5 days of delivery.
2. Request Cancellation (Day 0–10): After photo verification, email us at  help@carbonarc.shop with:
   • Your order number
   • Brief description of the defect
   • Statement that you wish to cancel and refund
3. Return Authorization: We will send you a prepaid return label and instructions.
4. Ship Defective Item: Pack the item securely and ship it back within 3 business days of authorization.
5. Inspection & Approval: Upon receipt, we’ll inspect your return. If the defect is confirmed, we’ll process your refund.

5. Custom‑Made Products

• No Refunds: Custom‑made or personalized items are not eligible for refunds.
• Replacements or Repairs Only: If a custom product arrives damaged or defective, we will offer either a replacement or repair at no additional cost—subject to photo verification within the timelines above.

6. Refund Processing

• Timing: Approved refunds are issued within 7–10 business days of our final inspection.
• Method: Refunds are credited to the original payment method.
• Shipping Charges: Original shipping fees are non‑refundable; return shipping for approved defects is covered by Carbon Arc LLC.

7. Questions & Contact

If you have any questions about this Policy or need assistance, please contact us:

• Email: help@carbonarc.shop

Thank you for choosing Carbon Arc LLC. We’re committed to ensuring you receive only the highest-quality carbon fiber products.