Effective Date: July 21, 2025

Introduction

Carbon Arc LLC (“we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our carbon fiber automotive products, or otherwise interact with us. By using our services, you agree to the terms described here.

1. Information We Collect

a. Personal Information

• Account & Purchase Data: Name, billing and shipping address, phone number, email address, payment information (e.g., credit card details) when you place an order or create an account.
• Customer Service & Support: Correspondence records when you contact us for support, inquiries, or warranty claims.

b. Non‑Personal Information

• Technical Data: IP address, browser type, operating system, device identifiers, and performance logs.
• Usage Data: Pages visited, time spent on pages, clickstream data, referring/exit pages, and date/time stamps.

c. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, understand usage patterns, and deliver tailored content and advertising. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

• Order Fulfillment & Customer Service: Process and ship your orders, manage returns or warranty claims, and respond to inquiries.
• Account Management: Create, maintain, and secure your user account; send you order confirmations, shipping updates, and account-related notices.
• Marketing & Promotions: With your consent, send you newsletters, promotional offers, and product updates. You may opt out at any time.
• Analytics & Improvement: Analyze website traffic and usage trends to improve our website, products, and services.
• Legal Compliance & Protection: Comply with legal obligations, resolve disputes, enforce agreements, and protect our rights and property.

3. How We Share Your Information

• Service Providers: Trusted third parties performing services on our behalf (e.g., payment processors, shipping carriers, email platforms). They are authorized to use your information only as necessary to provide these services.
• Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as one of the business assets. We will notify you of any change in ownership or uses of your personal information.
• Legal Requirements: When required by law, regulation, legal process, or government request, or to protect our rights, privacy, safety, or property (and/or that of our affiliates, you, or others).

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, or destruction. However, no internet-based system can be completely secure. Please notify us immediately if you suspect any breach of security or unauthorized use of your information.

5. Your Choices & Rights

• Access & Correction: You can review, update, or correct your personal information by logging into your account or contacting us.
• Opt‑Out: You may opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.
• Data Deletion: You can request deletion of your personal information, subject to certain legal exceptions.
• Do‑Not‑Track: Most browsers allow you to set a “Do Not Track” signal, but our site does not currently respond to such signals.

6. Children’s Privacy

Our services are intended for users aged 18 and older. We do not knowingly collect personal information from minors. If you become aware that a minor has provided us with personal data, please contact us so we can delete that information.

7. International Transfers

Your information may be processed or stored in the United States or other countries where our service providers operate. By using our services, you consent to the transfer of your information to countries that may have different data protection laws.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy with a new “Effective Date.” Your continued use of our services after any changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our practices, please contact:
Carbon Arc LLC
Email: help@carbonarc.shop

Thank you for trusting Carbon Arc LLC. We’re committed to protecting your privacy and ensuring your experience with us is secure and transparent.